Email Assistant

Open Email Assistant, start the 7-day free trial (or confirm an active subscription), then tap Add Email and choose Gmail or Outlook. You will be taken to the provider's sign-in page to grant access. Tokens are stored locally on your device in the platform Keychain.

Gmail access uses gmail.readonly to show your inbox and prepare the context for a reply, and gmail.compose to save the generated draft back to the correct thread. Outlook access uses the equivalent Microsoft Graph scopes. Email Assistant does not auto-send messages.

The AI Reply Essentials plan supports one connected mailbox. AI Reply Pro expands the limit to three mailboxes. Each mailbox has its own knowledge base, tone, and signature settings.

Remove the mailbox from Email Assistant, then reconnect it. On Google, you can also review granted access at myaccount.google.com/permissions. On Microsoft, review at account.live.com/consent/Manage or the equivalent page for your work/school account.

Check your internet connection and try again. If the issue persists, quit and relaunch the app, or reboot the device. If it still fails, email support@ai-lab.com.au with the mailbox provider (Gmail or Outlook), platform, app version, and the approximate time of the failure so we can check backend logs.

Drafts are saved into the correct thread in your Gmail or Outlook Drafts folder. Make sure you are viewing the same mailbox you connected, and confirm the draft was saved rather than only previewed. Email Assistant never auto-sends messages.

Manual uploads must be under 5 MB per file, and thread exports under 1 MB each. If a file is within those limits and still fails, try again on a stable connection. The per-mailbox document cap depends on your subscription tier.

Subscriptions are billed through Apple. Manage them in Settings → [your name] → Subscriptions on iPhone or iPad, or in the App Store → account menu → Subscriptions on Mac. You can also open apps.apple.com/account/subscriptions.

Refunds for App Store purchases are handled by Apple. Request a refund at reportaproblem.apple.com. If you need context or supporting information for the request, email support@ai-lab.com.au.

Restore purchases from the app's subscription screen, sign out and back in to the App Store, or reboot the device. If the issue persists, email support@ai-lab.com.au with your Apple receipt so we can look into it.

Open Email Assistant, go to mailbox settings, and remove the account. The local OAuth token and mailbox settings are deleted from the device. To fully revoke access, also remove the app from myaccount.google.com/permissions (for Gmail) or the equivalent Microsoft account page (for Outlook).

In the knowledge base view for the mailbox, delete individual documents or clear the mailbox knowledge base entirely. Deleting the mailbox knowledge base removes the associated vector store content from our backend.

Email support@ai-lab.com.au from the email address associated with your connected mailbox and we will process the request. See the Privacy Policy for more detail.